Last updated on May 23 2026

When You Can Return

We accept returns only for the following reasons:

  - Product arrived visibly damaged or tampered with
  - Wrong item was delivered
  - Product contains a defect (mould, foreign matter, unusual smell/texture upon first opening)
  - Expired product was delivered

Please note that we do not accept returns for change of mind, dislike of taste, or if the product has been substantially consumed.

Evidence Requirement

You must report the issue and submit clear photographs within 12 days of delivery. Photos must show:

  - The product condition
  - Batch number and expiry date
  - Outer packaging

Requests raised after 12 days or without photo evidence will not be processed.

How to Raise a Request

1.  Send an email with the photographs attached to support@jandhyalafoods.in
2.  Elaborate on your concern
3.  Our team will review the request within 1–2 business days.
4.  If approved, a free reverse pickup will be arranged.

Refunds

- Wrong item delivered / Damaged in transit: Full refund to original payment method.
- Product defect / Expired product: Store credit or replacement.
- Transit Loss: If a package is confirmed lost by our logistics partner, a full refund will be issued to the original payment method without requiring a return.

Note: Shipping charges are non-refundable in all cases.

Policy Limits

- Maximum one return request per customer every 90 days.
- Returns are reviewed against order history; repeated claims without valid evidence will result in permanent account suspension.

Contact Us
Phone: +91 7416783730
Email: support@jandhyalafoods.in